Terms of Use

General Terms of Use for INTEGRAID
§1 Scope and Subject Matter of the Agreement
These General Terms of Use govern the provision of the INTEGRAID software application ("INTEGRAID") by CLOUDWORX GmbH, Rupert-Mayer-Straße 44, 81379 Munich ("CLOUDWORX") to business customers and non-profit organizations ("CLIENT"). CLOUDWORX will only recognize terms and conditions that conflict with or deviate from these General Terms of Use if they have been explicitly agreed to in writing.

INTEGRAID enables the no-code integration of external APIs into the Salesforce platform. CLIENTS can use INTEGRAID to connect third-party tools, platforms, or systems with Salesforce via a simple, guided setup — without the need for custom development. Detailed documentation on functionality, installation, and usage is available at www.integraid.app.

The CLIENT, upon purchasing a subscription, is granted the technical ability and authorization to access and use INTEGRAID via telecommunications, as hosted on Salesforce servers or those of its contractual partners, under the terms of this agreement.

Use of INTEGRAID requires a valid Salesforce account and acceptance of Salesforce’s Terms of Use.

§2 Contract Conclusion / Trial Version
Upon installing INTEGRAID from the Salesforce AppExchange, CLIENTS receive a free one-month trial period, unless a trial has already been used. The contract may be terminated at any time during the trial (or thereafter) by submitting a simple written notice via email to support@integraid.app. The trial does not apply if already used previously for 30 days.

§3 Rights of Use
The CLIENT is granted a non-exclusive, non-transferable right to use INTEGRAID via browser during the contract period. The current scope of features is detailed at www.integraid.app.

The CLIENT may not sublicense, distribute, reproduce, rent, or lend INTEGRAID or parts thereof. Individuals acting on behalf of the CLIENT are not considered third parties under this clause.

§4 Warranty / Support / Updates
CLOUDWORX warrants the functionality of INTEGRAID according to the contract and applicable legal provisions. The warranty applies only to the current version unless an issue would have occurred despite applying available updates.

Defects must be reported via email to support@integraid.app with a description and screenshot, if possible. CLOUDWORX may attempt up to three remedies. If unsuccessful, CLIENT may terminate the contract by deactivating INTEGRAID in their Salesforce account.

Updates will be provided periodically. It is the CLIENT's responsibility to install them. CLOUDWORX is not obliged to resolve issues arising from missed updates.

§5 Availability and Interruptions
INTEGRAID's availability depends on Salesforce services. Adjustments and maintenance may cause temporary unavailability if technically necessary. CLOUDWORX is not responsible for the CLIENT’s internet connection quality.

§6 CLIENT Obligations
The CLIENT must hold a valid Salesforce license. They are responsible for managing their data and performing backups prior to contract termination.

Unauthorized data access or interference with CLOUDWORX services is prohibited.

§7 Fees / Payment Terms
The CLIENT agrees to pay the subscription fee as listed on the Salesforce AppExchange, plus VAT. The billing cycle is monthly and starts upon contract conclusion. Payment is due by the third working day of each billing cycle.

Payment is made via SEPA direct debit. The CLIENT must provide current billing and mandate details.

§8 Liability
CLOUDWORX is only liable for damages in cases of gross negligence or intent. For slight negligence, liability is limited to breach of essential contractual obligations and foreseeable damages. CLOUDWORX is not liable for data loss due to insufficient CLIENT backups.

CLOUDWORX does not guarantee that all data transferred via INTEGRAID is error-free. The CLIENT is responsible for verifying the accuracy of the data before further use.

§9 Data Protection
Personal data is used solely for contract execution. CLOUDWORX does not store or process CLIENT data outside of this purpose. No data is stored in an INTEGRAID-specific internal database. CLOUDWORX is not a data processor under GDPR.

§10 Indemnification
The CLIENT shall indemnify CLOUDWORX from third-party claims resulting from illegal or improper use of INTEGRAID by the CLIENT. This includes violations of data protection or copyright laws. The CLIENT must inform CLOUDWORX if a violation is likely.

§11 Set-off and Retention
Set-offs are only allowed with acknowledged or legally established claims. The CLIENT may not withhold performance but must use their termination right instead.

§12 Term and Termination
The agreement is open-ended and may be terminated by either party with two weeks' notice before the end of the billing period.

Termination by the CLIENT requires deactivation of INTEGRAID within their Salesforce account. Notice alone is not sufficient. CLOUDWORX must also give notice in writing and deactivate INTEGRAID accordingly.

Extraordinary termination rights remain unaffected.

§13 Assignment / Jurisdiction
CLOUDWORX may transfer rights and obligations to affiliated companies. CLIENT will be notified and may terminate within one month.

The agreement is governed by German law. Place of performance and jurisdiction is Munich.

§14 Data Processing Agreement (DPA)
By accepting these General Terms of Use, the CLIENT also concludes a DPA under Art. 28 GDPR with CLOUDWORX GmbH. The DPA is available at: https://cloudworx.agency/avv.

§15 Precedence of the German Version
The German version of these Terms and the DPA shall prevail. In case of discrepancies, only the German version shall be binding.